Mark of Excellence for Corporate Culture - CX Awards 2017

The Health Insurance Group has been awarded the Mark of Excellence Award for Corporate Culture by independent assessment organisation CX Awards Ltd. The Mark of Excellence is awarded following an assessment of the corporate culture within the business and the degree of employee engagement with the company’s customer philosophy, specifically:

  • • To what extent is customer centricity embedded into the business?
  • • How do employees who deal with customers behave in the real world?
  • • And are their efforts backed up support employees?

Neil Craig, Director at CX Awards commented: “The Corporate Culture assessment process explores the extent to which the customer features in the DNA of the business. In other words, is the business like a stick of seaside rock with the word “customers” running through the middle?”

“And from what we have seen, it is clear that the corporate culture at The Health Insurance Group is very strong offering a positive working environment for employees. The customer is undeniably at the heart of the business. Employees truly understand the importance of delighting their customers at every opportunity and live the values of the business on a daily basis.”

Brett Hill, Managing Director for The Health Insurance Group comments, “We are delighted to have been awarded a Mark of Excellence Award for Corporate Culture. We are extremely committed to supporting every member of the team in providing the very best service we can for our customers and this award demonstrates that we are doing just that.”

The Mark of Excellence award is testament to the fact that employees feel that the business is strongly customer focused and they really enjoy working at The Health Insurance Group – the perfect recipe for business success.