Privacy policy

Our commitment

The Health Insurance Group is fully committed to respecting your privacy and to protecting any information you provide to it. The Health Insurance Group treats both privacy and security as a priority and makes every effort to ensure that all the information provided by you is protected. This policy respects and protects the privacy of all visitors to this internet site.

These notes explain how this information is then used. The Health Insurance Group hopes that this will remove any concerns you may have about supplying information to us.

Please read this privacy statement carefully and re-visit this page from time to time to review any changes that may have been made.

Data protection

The Health Insurance Group is registered in accordance with United Kingdom data protection legislation and will hold and use your personal data strictly in accordance with UK Data Act 1998 and other applicable legislation.


By disclosing any personal information to The Health Insurance Group through this internet site or via the telephone you consent to the collection and storage of personal information as set out in this privacy policy. If The Health Insurance Group makes any changes to this privacy policy, these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances, if any, it will be disclosed.

If you have any questions relating to this privacy policy then please contact us at

How we use your personal information

We will only use the personal information you provide to us for the following purposes:

  • To provide you with the products and services you have requested along with any associated administration;
  • To provide you with information about products and services offered by companies within The Health Insurance Group ;
  • To carry out customer and market research;
  • For general statistical purposes.

We will never use your personal information for any other purpose unless you have authorised us to do so. We will never sell personal information.

Provision of information to third parties

The Health Insurance Group will not provide information about you to third parties unless you specifically allow us to or in special circumstances, such as when we are required to by law.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may delete and block all cookies from this site, but parts of the site may not work as a result.




More information

Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google

Content management system cookie


This cookie is set by our content management system (CMS) and saves the visitor's language preference


We don’t use cookies to track people’s internet usage after leaving our sites and we don’t store personal information in them others could read and understand. We will not sell or distribute cookie information without your prior consent.

Most web browsers allow some control of most cookies through the browser settings. To enable or disable cookies, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).  Alternatively, an external resource is available at providing specific information about cookies and how to manage them to suit your preferences. In terms of our legal requirements we abide by and follow all applicable legislation including but not limited to the Privacy and Electronic Communications Regulations 2003.

To opt out of being tracked by Google Analytics across all websites visit

Policy for children

The Health Insurance Group realises and understands that children may visit the internet site. The Health Insurance Group believes that it is the responsibility of parents to supervise children when online and recommend that parental control tools be put in place.

We will use all reasonable endeavours to ensure that all information collected from anyone under the age of 18 is not used for any purposes.

Right of access

UK data protection legislation entitles individuals to a copy of the data a firm holds on them. This is known as a Subject Access Request. If you would like a copy of the data held by The Health Insurance Group, please speak to your usual contact or you can email or write to the Data Protection Officer at The Health Insurance Group, 23 Cumberland Place, Southampton SO15 2BB.         

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. The Health Insurance Group is not responsible for the content of external websites. The inclusion of a link to an external website should not be understood to be an endorsement of that website or the site's owners (or their products/services). Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. The Health Insurance Group has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Health Insurance Group therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.