Privacy policy

Your personal information

Please make sure that everyone covered by our policies reads this summary and the full data privacy policy on the AXA (UK) website:

We want to reassure you we never sell personal information to third parties. We will only use your information in ways we are allowed to by law, which includes only collecting as much information as we need. We will request your consent to process information, such as your medical information, when it’s necessary to do so.

We collect information from you about you and the family members (who are covered by your policy) , your healthcare providers, your employer (if you are on a company scheme), and third party suppliers of information, such as credit reference agencies.

We process your information mainly for managing your policy enrolment and renewal, including investigating fraud. We also have a legal obligation to report suspected crime to law enforcement agencies. We also do some processing because it helps us run our business, such as research, finding out more about you, statistical analysis for example to help us decide on premiums and marketing.

We may disclose your information to other people or organisations. For example we’ll do this to:

  • manage your policy with your insurer ;
  • help us prevent and detect crime by talking to other insurers and other relevant agencies; 
  • allow other AXA companies in the UK to contact you if you have agreed;

Where our using your information relies on your consent you can withdraw your consent, but if you do we may not be able to manage your plan properly.

In some cases you have the right to ask us to stop processing your information or tell us that you don’t want to receive certain information or marketing communications from us. You can also ask us for a copy of information we hold about you and ask us to correct information that is wrong.

If you want to ask to exercise any of your rights just call us on 0800 389 7723 or write to us at:

The Health Insurance Group
West Park House
23 Cumberland Place
SO15 2BB